Delivery Information

 

Crystal and Glass Distributors ship Australia-wide

We deliver to all street addresses and post office boxes within Australia. Please ensure that you enter the correct delivery address as parcels which are returned to us as undeliverable will incur a re-dispatch fee. Freight charges paid for the original dispatch are not refundable.

Insurance

We have included the cost of insurance in shipping charges to add that extra piece of mind when sending fragile goods. 

International Shipping

Crystal and Glass Distributor's website is not currently able to handle shipping goods internationally. Should you be interested in placing an order that requires delivery to an international address, please contact our Customer Service Team by email at admin@crystalandglass.com.au so that we can see if we are able to assist you.

Guarantee

Our goods come with guarantees that cannot be excluded under the Australian Consumer Laws. For more details please read all of the information contained on this page.

What happens if I am not at home when the goods are delivered?

Your parcel will be delivered by Australia Post during normal business hours. Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect your parcel during normal business hours. Parcels will be held for their maximum hold time. However, should you not respond to the calling card and the parcel is returned to us as unclaimed, further freight charges will be payable for re-despatch. Freight charges paid for the original dispatch are non-refundable.

Delivery Timeframes

The estimated delivery time is between three to ten working days dependant on your location. However, if you request changes to be made to your order after it has been placed, this may cause a delay in your order leaving our depot. All quoted delivery charges are for standard rate delivery only.

Postage and Handling Fees

Base Shipping Costs to:
NSW, ACT, VIC - $25                                            
QLD, SA - $30                                                
WA, NT, TAS - $35    

There will be a $10 surcharge on top of the Base Shipping Costs when your order is heavier than 6kg.                                     

Postage and Handling Enquiries

For any further information regarding postage and handling, please contact our Customer Service Team by email at admin@crystalandglass.com.au.

Special Note

Any offer on www.crystalandglass.com.au cannot be redeemed against a prior purchase. 

Returns

If there is a problem with your order, please send an email through to admin@crystalandglass.com.au within 10 days of receiving your order, and prior to returning the stock, providing details of your order/tax invoice number and what the problem is so that we best assist you. For any breakages or faults please attach a photograph for our insurance purposes. We will then determine whether you will receive an exchange or refund, as well as confirm which goods you are returning. Our friendly Customer Service Team will supply you all of the details you need to return any items, including the return address. Please note that all items must be returned unused in their original undamaged packaging and packed carefully to ensure they are not damaged during their return. Damaged goods will not be accepted and it is not safe to freight broken crystal or glass, simply take a photograph of any breakages and dispose of the broken crystal or glass safely. Freight is non-refundable and with the return of goods to our depot, freight will be at your cost. Goods cannot be exchanged or returned due to change of mind.

What goods are not returnable?

Goods cannot be returned due to damage caused by misuse or negligence, a change of mind or any imperfections consistent with the handcrafted nature of our products or as stated in the item description when purchased.

Who can I contact if I have further questions in relation to Returns and Credits?

For further information regarding the return of goods purchased online, please contact our Customer Service Team by email at admin@crystalandglass.com.au and have your receipt or order number available for all returns. Your order number is contained on the confirmation email.